Return and Refund Policy


1. Conditions of exchange

- Time to exchange goods within 03 days from the date of purchase (a receipt of goods)

- Exchanged goods must have original stamps, labels, tags, unused and accompanied by purchase invoices

- Customers are allowed to exchange products due to defects from the manufacturer.

-  Exchanges are only applicable to full-priced products (not included in any promotions)

- Technical error:


broken, rotten due to poor quality yarn

Accessories are broken

2. Exchange value:

- Exchanged products must be of equal or higher value than previously purchased goods.

3. Time to settle the exchange

- Products for immediate exchange will be resolved within 1 day (24 hours)

-  Products need to be appraised due to manufacturing defects to be resolved within 03 days (except Sundays and public holidays)

4. Cases of refusal to exchange goods:

- Does not meet the conditions of exchange as mentioned above

- Goods purchased more than 04 days

- The goods look new, with tags still intact but there are signs of dirt, and scratches, and the accessories of the goods are no longer complete or damaged due to factors outside the store after purchase.

- Product is damaged due to customer's fault

- Customers are not allowed to exchange products when the product does not have any technical errors, correct product code, does not fade ...

5. Return method:

- Please repack the goods and bring them to the nearest post office to return the goods. Please enter the following address in the recipient field:

Recipient : NoLi Handmade Shop
Address: house number 41, lane 63, Dong Lam, Phuong Lien, Dong Da, Hanoi
Phone number: 0988979251

**Note: The shipping fee incurred is paid by the sender and will be refunded in the Refund period (Shop  will refuse to receive the goods if there is a charge from the consignee)

RETURN: Shop doesn't accept returns for money under any circumstances




Total amount: